Privacy Policy

1. Who We Are

This website is operated by Curtoni LLC, doing business as Eco-Luxury.

For the purposes of the EU/UK General Data Protection Regulation (GDPR), Curtoni LLC is the data controller of your personal information.

2. Information We Collect

We may collect the following types of information.

Information you provide directly

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account information
• Customer support messages
• Return or exchange requests
• Payment information

Payments are processed by third-party payment providers. We do not store your full credit card number. Payment providers may collect payment card details, billing information, fraud-prevention data, and transaction information.

Automatically collected information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on site
• Referring website
• Approximate location (country/region) and selected currency
• Cookie and tracking data
• Shopping cart activity
• Marketing engagement information

If you sign up for email or SMS marketing, we may collect your contact information and marketing preferences. You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails or by contacting us.

3. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Accept payments in your local currency (USD, EUR, GBP, CHF)
• Ship products
• Send order confirmations and delivery updates
• Provide customer support
• Handle returns, refunds, and exchanges
• Detect and prevent fraud
• Improve our website and products
• Send marketing messages, where you have opted in or where allowed by law
• Run analytics and advertising
• Comply with legal, tax, accounting, and regulatory obligations

4. Legal Bases for Processing (EEA/UK)

If you are located in the EEA, UK, or another region requiring a legal basis, we process your information under the following legal bases:

• Contract: to process and fulfil your order.
• Consent: for email/SMS marketing or non-essential cookies, where required.
• Legal obligation: for tax, accounting, fraud prevention, and compliance.
• Legitimate interests: to operate, secure, analyse, and improve our business.

5. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to:

• Keep your cart active
• Remember your language and currency preferences
• Understand website traffic
• Improve website performance
• Measure advertising
• Show relevant ads on platforms such as Google, Meta, TikTok, or similar services

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled. See our Cookie Policy for more details.

6. How We Share Information

We may share personal information with trusted service providers that help us operate our store, including:

• Website hosting providers
• Payment processors
• Fraud-prevention tools
• Shipping and fulfilment partners
• Email and SMS marketing tools
• Analytics providers
• Advertising platforms
• Customer support tools
• Professional advisors (accountants, lawyers)
• Government authorities, if required by law

We do not sell your personal information for money.

However, some privacy laws (such as the CCPA, as amended) define certain advertising or analytics sharing as “selling” or “sharing.” If required by law, we will provide a way for eligible users to opt out.

7. International Transfers

Your information may be processed in countries other than where you live, including the United States, where Curtoni LLC is based.

These countries may have different privacy laws. Where required by EU/UK law, we use appropriate safeguards for international transfers, such as the European Commission's Standard Contractual Clauses.

8. Data Retention

We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:

• Order fulfilment
• Customer support
• Returns and refunds
• Legal compliance
• Tax and accounting records (typically 7–10 years depending on jurisdiction)
• Fraud prevention
• Dispute resolution

When information is no longer needed, we delete, anonymise, or securely store it as required by law.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your information (data portability)
• Withdraw consent for marketing
• Opt out of certain advertising or data sharing
• Lodge a complaint with your local data-protection authority (EEA/UK residents)

To exercise privacy rights, contact us at info@0plastic.net. We may need to verify your identity before completing your request.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. These may include the right to know, delete, correct, opt out of sale or sharing, limit the use of sensitive personal information, and not be discriminated against for exercising privacy rights.

The CCPA does not apply to every small business. It applies to for-profit businesses doing business in California that meet thresholds set by the California Privacy Protection Agency (such as annual gross revenue of US $26.625 million or more, processing personal information of 100,000 or more California residents/households, or deriving 50% or more of annual revenue from selling/sharing California residents' personal information).

Where we are required to comply, California residents may contact us at info@0plastic.net to exercise applicable rights.

11. Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children under 13 (United States, per COPPA) or under 16 (European Union default under GDPR Article 8, subject to lower limits set by individual member states down to age 13).

If you believe a child has provided us personal information, contact us at info@0plastic.net and we will take appropriate steps to delete it.

12. Security

We use reasonable technical and organisational measures to protect personal information.

However, no website, payment system, or method of internet transmission is 100% secure. We cannot guarantee absolute security.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

15. Contact

For privacy questions or requests, contact us at: